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New System, Many ProblemsIndiana is using a new system to sign up for and renew Food Stamps, Medicaid, and TANF. You may be having problems getting benefits using the new system, or you may be helping someone who is having a problem signing up. The organizations represented on this web site are not state or federal agencies and cannot sign you up for benefits, but we can tell you who to report your problem to and the state and federal contacts below will try to fix your problem. If you have recently had trouble applying for new benefits, or in renewing existing Food Stamps, Medicaid or TANF services, please follow the steps below. |
[For appeals scroll to bottom of page]
STEP 1—Tell the appropriate federal agencies (so they can fix any problems):
For Food Stamps:
Write, fax, or E-Mail Tim English at the U.S. Department of Agriculture using the contact information below.
In your letter, write: “I am filing a complaint under §7 CFR 271.6." Then tell your story.
For a sample of what your letter might look like, check out or use the Food Stamp Complaint Form developed by the Indiana Home Care Task Force.
Tim English
Regional Administrator Associate
USDA Food and Nutrition Service
77 West Jackson Boulevard, 20th Floor
Chicago, IL 60604-3507
Fax: 312-353-1533
Tim.English@fns.usda.gov
For Medicaid:
Write, fax, or E-Mail Leslie Campbell at the Centers for Medicare and Medicaid Services using the contact information below.
In your letter, write, “I am writing to file a complaint based on the failure of Medicaid administrators/staff in Indiana to properly process my case and promptly issue benefits to which I believe I am entitled." Then tell your story.
For a sample of what your letter might look like, check out or use the Medicaid Complaint Form developed by the Indiana Home Care Task Force.
Alice Holden
Centers for Medicare and Medicaid Services
233 N. Michigan Ave., Suite 600
Chicago, IL, 60601
(312) 353-1557
(312) 353-3866 (fax)
Alice.Holdenl@cms.hhs.gov
For TANF:
Write, fax, or E-Mail Joyce Jackson at the Administration for Children and Families using the contact information below.
In your letter, write: “I am writing to file a complaint based on the failure of TANF administrators/staff in Indiana to properly process my case and promptly issue benefits to which I believe I am entitled." Then tell your story.
For a sample of what your letter might look like, check out or use the TANF Complaint Form developed by the Indiana Home Care Task Force.
Joyce Jackson
Adm. For Children and Families
Chicago Regional Office
233 N. Michigan Avenue, Suite 400
Chicago, IL 60601-5519
312-353-4237 phone
312-353-2204 Fax
jjackson@acf.hhs.gov
STEP 2—Please Tell Us (So We Can Push For A Better System):
If you do want to share your story with us, please copy us on the E-Mail complaint you file with the federal government regarding Food Stamps and/or Medicaid, or simply write us a separate note describing your situation. We can be reached at:
The Generations Project
One North Capitol Avenue
Suite 1025
Indianapolis, IN 46204
problems@generationsproject.org
If you are an agency helping a client who is trying to get or renew benefits, be sure to ask their permission to share their information.
STEP 3—Let Us Know How Things Turn Out (So We Can Know if Problems are Getting Fixed):
E-Mail us at problems@generationsproject.org.
APPEALS
Sending an E-mail does not protect your legal rights.
To appeal a denial of benefits, follow the instructions in your denial notice. Do not wait to see if your complaint letter helps.
If you need legal help, search Find legal help sponsored by Indiana Legal Services.
SPONSORS
This website is sponsored by The Generations Project jointly maintained by the Project and United Senior Action of Indiana.
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